Date of the last update: April, 4, 2021
ToxBuddy is a subscription-based online information service for veterinary practices or qualified veterinary professionals providing information related to assessment and management of poisoning cases in dogs (“ToxBuddy content”). ToxBuddy content can be accessed over the Internet with Internet-ready devices (computers and mobile devices).
References to “VETOQUINOL”, “we”, “us” or “our” in this document means VETOQUINOL Corporation as well as its parent, sister, affiliate and subsidiary entities and operational designees.
References to “Orion”, in this document means Orion Corporation as well as its parent, sister, affiliate and subsidiary entities and operational designees.
Once activated, your ToxBuddy subscription will continue until cancelled. To use ToxBuddy Service, you must have Internet access and provide us with a valid Payment method, such as your credit card or debit card (see 3. Billing).
We may offer different subscription types, including special promotional plans or subscriptions offered by third parties. Some subscription types may have differing conditions, which will be disclosed at your sign-up. You can find the specific details of your ToxBuddy subscription by logging in to the service and choosing the “Account” link at the top of the page.
2. Free trials
Your ToxBuddy subscription may start with a free trial. The duration of the free trial period will be specified during sign-up and displayed on the “Account” page. The free trial is intended to allow new users and certain former users to try the service.
Eligibility for the free trial is determined by VETOQUINOL at its sole discretion and we may limit eligibility or duration to prevent free trial abuse. We reserve the right to revoke the free trial and put your account on hold in the event that we determine that you are not eligible. Users with an existing or recent ToxBuddy subscription are generally not eligible. We may use information such as device ID, method of payment, name of the account owner or an account email address used with an existing or recent ToxBuddy subscription to determine eligibility.
We will charge the subscription fee for the next billing period to your Payment method at the end of the free trial period unless you cancel your subscription one (1) day before the end of the free trial period. To view the end date of your free trial period, log in to the service and choose the “Account” link at the top of the page.
Price. Your billing price will be displayed upon your sign-up. Value added tax shall be added to the fees in accordance with the applicable regulation.
Billing period. The subscription fee for the ToxBuddy Service will be charged to your Payment method on the specific billing date indicated on your “Account” page. The subscription fee shall be invoiced via Stripe. Unless you cancel your subscription one (1) day before your billing date, you authorize us to charge the subscription fee for the next billing period to your Payment method. The length of your billing period is principally one month, but it may vary depending on the type of your subscription. In some cases, your payment date may change, for example if your Payment method has not successfully settled or if your paid subscription began on a day not contained in a given month. To see your current billing period, log in to the service and choose the “Account” link at the top of the page.
Payment method. To use the ToxBuddy Service, you must provide a valid Payment method, such as your credit card or debit card. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, you remain responsible for any uncollected amounts and we may suspend your access to the service until we have successfully charged a valid Payment method. You can update your Payment method through the “Account” page. Following any update, you authorize us to continue to charge the applicable Payment method.
Changes to the price and subscription types. We may change our subscription types and the price of the ToxBuddy Service from time to time. Any price changes or changes to your subscription type will apply no earlier than 14 days following notice to you.
You can cancel your ToxBuddy subscription at any time, and you will continue to have access to the service through the end of your current billing period. Payments are non-refundable, and we do not provide refunds or credits for any partial monthly subscription periods. To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period. To see when your account will close, see “Subscription” details on the “Account” page.
Respectively, VETOQUINOL may terminate your retail account, membership registration, subscription or similar uses of the ToxBuddy Service and/or stop providing access to the ToxBuddy Service for convenience at any time by giving you prior written notice via email or in context of ToxBuddy. In addition, VETOQUINOL reserves the right to change, suspend or discontinue all or any aspects of the ToxBuddy Service at any time, without prior notice for development, administration or maintenance purposes. VETOQUINOL may also immediately without notice terminate the ToxBuddy Service and/or stop providing access to the ToxBuddy Service if you have materially breached your obligations under the terms set out herein or violated applicable laws, or if such action is necessary to protect the safety or rights of VETOQUINOL, other users or third parties. Upon termination, your right to use the ToxBuddy Service terminates and you will have no account or similar membership rights to the ToxBuddy Service. VETOQUINOL will not be liable to you or to any third party should it exercise these rights. VETOQUINOL ´s proprietary rights, disclaimer of warranties, indemnities, limitations of liability and miscellaneous provisions shall survive any such termination. VETOQUINOL may provide notice of termination by regular mail or e-mail.
5. ToxBuddy service
ToxBuddy is intended to be used by veterinary practices or qualified veterinary professionals.
The number of devices through which you may simultaneously access and use ToxBuddy depends on your chosen subscription type (individual practitioner or clinic). Your subscription type can be seen on the “Account” page.
THE RESPONSES AND INFORMATION PROVIDED HEREIN MAY BE USED SOLELY FOR INFORMATIONAL AND EDUCATIONAL PURPOSES AS GUIDELINES AND THEY DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS OR TREATMENT ADVICE IN RESPECT OF PETS OR OTHER ANIMALS AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR ANY CLINICAL DIAGNOSIS OR ADVICE OF A LICENSED VETERINARIAN. THE PROVISION AND USE OF THE RESPONSES AND INFORMATION HEREOF SHALL NOT CREATE A VETERINARIAN/ CLIENT RELATIONSHIP.
6. Intellectual property rights
ToxBuddy Service including, but not limited to, its content, layout, user interface, brand materials and all intellectual property rights related to ToxBuddy are protected by copyright in accordance with the applicable laws and international agreements and are the exclusive property of Orion or VETOQUINOL and/or its licensors or authorizing third parties. All trademarks, service marks, logos and trade names of Orion or VETOQUINOL used in the ToxBuddy Service are trademarks or registered trademarks of Orion or VETOQUINOL and protected under trademark law, other intellectual property rights and international agreements. You agree not to remove, alter or obscure any copyright, trademark or other proprietary rights notices included in the ToxBuddy Service.
7. Password and account access
The subscriber who created the ToxBuddy account and whose Payment method is charged (the “Account owner”) has access and control over the ToxBuddy account and is responsible for all the activity that occurs through the ToxBuddy account. The Account owner is also responsible for any damages or harm resulting from the misuse of the ToxBuddy account. To maintain control over the account and to prevent anyone unauthorised from accessing the account, the Account owner must not reveal the username and the password to anyone. As an Account owner, you are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. The Account owner shall inform VETOQUINOL immediately if the username and/or password is lost or disclosed to a third party. The notification shall be made to email@example.com. We may terminate your account or place your account on hold in order to protect you or ToxBuddy from any fraudulent activity.
8. Disclaimer of warranties
YOU EXPRESSLY AGREE THAT YOUR USE OF THE TOXBUDDY SERVICE IS AT YOUR SOLE RISK. TOXBUDDY SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. VETOQUINOL AND ITS OFFICERS, DIRECTORS AND EMPLOYEES, AS WELL AS ITS THIRD PARTY AGENTS, CONTRACTORS, DISTRIBUTORS, MERCHANTS OR SPONSORS (COLLECTIVELY, “THIRD PARTIES”), CAN NOT AND DO NOT WARRANT THAT YOUR USE OF THE TOXBUDDY SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE. NEITHERVETOQUINOL NOR ITS THIRD PARTIES HAVE ANY RESPONSIBILITY FOR YOUR ACTION OR INACTION IN CONNECTION WITH THE TOXBUDDY SERVICE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH YOUR USE OF THE TOXBUDDY SERVICE. NEITHER VETOQUINOL NOR ITS THIRD PARTIES WARRANT THE ACCURACY, INTEGRITY OR COMPLETENESS OF THE CONTENT PROVIDED IN THE TOXBUDDY SERVICE OR THE PRODUCTS OR SERVICES OFFERED BY THE TOXBUDDY SERVICE. VETOQUINOL AND ITS THIRD PARTIES SPECIFICALLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY VETOQUINOL OR ITS THIRD PARTIES SHALL CREATE A WARRANTY, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES IS PROHIBITED BY LAW.
9. Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL VETOQUINOL, OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THE TOXBUDDY SERVICE, INCLUDING YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THE TOXBUDDY SERVICE THAT RESULTS IN MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF VETOQUINOL HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. BY YOUR USE OF THE TOXBUDDY SERVICE, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT AND SERVICES AVAILABLE THROUGH THE TOXBUDDY SERVICE, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF DAMAGES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY. IN ANY EVENT, UNDER NO CIRCUMSTANCES TO THE EXTENT PERMITTED BY LAW, WILL VETOQUINOL BE LIABLE TO YOU FOR ANY AMOUNT EXCEEDING ONE THOUSAND EUROS (1,000.00€).
You agree to indemnify and hold us and our officers, agents, employees and other partners and third parties harmless from any loss, liability, claim or demand, including reasonable attorney’s fees, made by any other third party due to or arising out of your use of the ToxBuddy Service, including your use of the ToxBuddy Service to provide veterinary services or similar services to any third parties.
Customer support. To find more information about the ToxBuddy Service and its features or if you need assistance with your account, please contact us using the contact information below or on our website.
Electronic communications. We will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or Payment method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during signup.
12. Contact information